My House’s Streamyx line is DOWN again!!!!

What the f**k my home streamyx line is down again!!!!.
Called their CS, and again ask me to TROUBLESHOOTING my device & computer…. F**K lorrrrr, I’m in NETWORKING more than 15 year lorrr…. so I know what is the problem… no comm between my modem and their port exchange…. Just to waste my time, they wanna reset the port (another f**k lor, this is not long due establise connection… no need to reset port  stupid!!!!!, the problem is the DATA LINE is DOWN!!!!!)
… I just ask them to create a report number and check the DATA line (of streamyx)…
I dono what to say…. wait for their response… see, how lorrrr
Down time – 2008/11/21
My report no is 1-4029509528
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